The Longhouse Surgery is compliant with the NHS Lothian Code of Practice for complaints. If you are dissatisfied with the standards of care received or you wish to make a complaint about a member of staff, please put your complaint in writing to the Practice Manager. Your complaint will be processed in accordance with the guidelines, a link to which is available the Our Documents page. Occasionally due to holidays or sickness the full response will be delayed and in these circumstances you will be kept informed.

If you have any questions about the complaint process then please contact the Practice Manager

NHS Model Complaints Handling Procedure 2017

Read/Download our Data Protection Notice

Subject Access Request Form

The Longhouse Surgery is happy to welcome its patient to the surgery and we will do our very best to assist you, however on some occasions it’s not always possible to meet your request.

The practice considers aggressive behaviour to be:

• any personal, abusive or aggressive comments
• cursing or swearing
• physical contact or aggressive gestures

The practice will request the immediate removal of any patient from the practice list who is aggressive or abusive to ANY member of staff, another patient or who damages property

All instances of physical abuse towards ANY member of staff by a patient or relative will be reported to the Police

GP Partners

Lauren Lynch – Practice Manager