Zero Tolerance Policy

The Longhouse Surgery is happy to welcome its patient to the surgery and we will do our very best to assist you, however on some occasions it’s not always possible to meet your request.


The practice considers aggressive behaviour to be:

  • any personal, abusive or aggressive comments
  • cursing or swearing
  • physical contact or aggressive gestures


The practice will request the immediate removal of any patient from the practice list who is aggressive or abusive to ANY member of staff, another patient or who damages property

All instances of physical abuse towards ANY member of staff by a patient or relative will be reported to the Police


GP Partners

Lauren Lynch – Practice Manager