The Longhouse Surgery is compliant with the NHS Lothian Code of Practice for complaints. If you are dissatisfied with the standards of care received or you wish to make a complaint about a member of staff, please put your complaint in writing to the Practice Manager. Your complaint will be processed in accordance with the guidelines, a link to which is available the Our Documents page. Occasionally due to holidays or sickness the full response will be delayed and in these circumstances you will be kept informed.
If you have any questions about the complaint process then please contact the Practice Manager