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The Long House Surgery
 The Long House Surgery
national health service

73 East Trinity Road

Edinburgh
EH5 3EL
Tel: 0131 552 4919

DISRUPTION TO SERVICE ( posted on Nov 19, 2018 )

PLEASE REMEMBER THAT IT IS ONLY ONE WEEK UNTIL THE DISRUTPTION TO OUR NORMAL SERVICES TAKES PLACE.  SEE DETAIL BELOW

 

PLEASE MAKE SURE YOU HAVE ENOUGH MEDICATION TO COVER YOU UNTIL OUR NORMAL SERVICE RESUMES ON MONDAY 3RD DECEMBER

Test results ( posted on Nov 1, 2018 )

Following on from a review of the way we give results and some feedback from our patients, we have updated our results policy.  Please check out the appointments section of the website and then select Test Results for further information

DISTRIBUTION TO SERVICE IN NOVEMBER 2018 ( posted on Oct 8, 2018 )

 

DISRUPTION TO OUR SERVICE

 
27th-30th November 2018

 

From Tuesday 27th November at 12.30pm until Friday 30th November at 6.00pm the Practice computer system will be "down" due to an upgrade initiated by The Scottish Government.

 

  • During this time we will not be able to provide our normal service. This means that we will have no routine or on the day appointments available however the Duty Doctor will be available for any Patient requiring EMERGENCY unscheduled care.
  • Repeat prescriptions ordered via our website or requested in the surgery during this time WILL NOT be available for collection until the afternoon of Tuesday 4th December 2018.
  • PLEASE ENSURE YOU REQUEST ENOUGH MEDICATION TO COVER THE PERIOD OF THE PRACTICE CLOSURE BEFORE MONDAY 26TH OF NOVEMEBER.
  • Test Results will not be available.
  • Normal service is expected to resume on Monday 3rd December 2018.
  • We apologise in advance for any inconvenience caused and thank you for your patience and understanding.

Upgraded computer system ( posted on Aug 28, 2018 )

Longhouse Surgery is scheduled to have a computer system upgrade from the afternoon of Tuesday 27th to Friday 30th of November 2018.  Normal service will resume on Monday 3rd December.

 

PLEASE NOTE THAT DURING THIS TIME WE WILL ONLY OPERATE AN EMERGENCY SERVICE. 

 

We will NOT provide our normal appointment services (GP or Nursing) or be able to issue repeat prescriptions so please make sure you have ordered sufficient medication to  see you through this period of time.

 

We will let you know more about this during the coming weeks but please try to plan ahead


Changes to our working practices ( posted on Aug 28, 2018 )

As you have read, we are currently giving the surgery a facelift with some changes to the building itself.  We have also taken the oppertunity to review our working practices and have decided to make some changes to the way we work to bring us in line with General Practice in Lothian

 

Here is a list of changes

 

  • Call Recording is now live - please be aware that with effect from Monday 20th August 2018 all calls into and out of the practice are recorded.  This is for training and quality purposes.
  • Requesting an appointment - please be aware that we will ask you for a brief outline of what your reason for your appointment is.  This is to allow us to direct you to the best clinician to assist your needs.  We do not need every detail - just enough to allow us to help you as best we can
  • Text messaging goes live on 29th August 2018 - this means that if you have signed up for the service you will start to receive reminders of your up and coming appointments etc.  You will also receive a message if we need to speak to you about test results or if we need to let you know about any updates from the surgery.  Its not to late to sign up to this service.  Just fill out a form in Reception and hand it in to us
  • Our results line will close on 27th August 2018 -if we need to speak to you about results of tests etc then the surgery will contact you.  PLEASE READ THE RESULTS INFORMATION ON OUR APPOINTMENTS PAGE AT THE TOP OF THE COLUMN ON THE LEFT OF YOUR SCREEN.  Please note that we will continue to provide INR results to those patients who require this.   
  • Extended Medical Certificates - if you need to extend an existing sickline then please call the surgery and select option 3 between 10am and 12 noon.  The Reception team will assist you with this.  Please do not make an appointment with a GP purely to extend your sickline - please only do so if you need to see a GP for medical reasons

If you have any questions, please contact the practice team. 

Dr Little becomes Dr Essex ( posted on Aug 28, 2018 )

Please note that with immediate effect, Dr Little has changed her surname to Dr Essex.  Please continue to book you appointments with her in the normal way

Changes to Reception ( posted on Aug 28, 2018 )

 

If you have visited the Practice in recent weeks, you will have noticed the changes in our Reception area.  We have removed the old storage units and opened up the space instead.  This means that our Reception & Admin team can now be closer to our patients, improving on telephone answering times and the time waiting to be seen at the desk.  We will be making changes througout the surgery however the first change will be in Reception with new furnishings and some new colours too.  Please bear with us as we bring the Practice up to date.  Here are our first before/after pictures.  We will keep you informed as we go.

 

Longhouse welcomes Dr Alan Black ( posted on Aug 28, 2018 )

 

We are delighted to welcome Dr Alan Black to the surgery.  Dr Black is our new GP Registrar and will be with us for a year from August onwards.  Dr Black has recently spent some time working in A&E and in the Victoria Hospital in Kirkcaldy. We wish him well in the year to come

 

Dr Jane Little joins The Longhouse Surgery ( posted on May 24, 2018 )



The Longhouse Surgery is delighted to welcome Dr Jane Little to the practice,  Dr Little will join us from the 11th of June.  Dr Little has previously worked as a teacher before embarking on a medical career and now specialises in womans health and care of the elderly.  We all look forward to working with her and wish her every success at The Longhouse Smile

New Text Message Service ( posted on May 15, 2018 )

 

 

 

 

The Longhouse Surgery is introducing a text message reminder service for patients with registered mobile phone numbers. With your consent, we can contact you via text message regarding your appointments, test results and other more general information about our services.

 

If you consent, your mobile phone number will be registered in your medical record on our computer system. If you change your mobile number, or pass on your phone to another person, please update us with your new contact details. It will remain your responsibility to do this. If this is not updated, there is a risk information will be passed to the wrong person.

 

You may withdraw consent at any time by notifying the practice.

 

Some older children may wish to change consent for this service to their own mobile phone numbers. Legally, patients aged 12 or over may provide their own numbers for this service. In this instance they should contact the practice to update their contact details. Children under 12 years of age living at the same address as their responsible adult may have the reminders sent to the number of the responsible adult if requested.

 

Please collect a consent form from Reception or let us know when you call that you are happy to go ahead

Goodbye Dr. George ( posted on May 9, 2018 )

 

Our much loved Doctor Catharine George will leave the practice on the 16th of May 2018 after 22 years!!

 

Dr George is moving to a surgery in Dunbar and will be greatly missed by colleagues and patients alike.

 

We have been privilaged to work with her for such a long time and we all wish her the very best in her new role.

 

 

 

 

 

Practice closure ( posted on Jan 28, 2015 )

Public holidays 2018/19

 

The surgery will be closed on the following dates:

 

 

 

Christmas                     Tuesday 25th and Wednesday 26th December 2018

New Year                      Tuesday 1st and Wednesday 2nd January 2018

 

 

During this time should you require urgent medical attention please telephone 999. 

For all other medical queries please call NHS 24 on 111.

Appointment Length ( posted on Oct 25, 2012 )

Our appointment slots are 10 minutes long. As you can imagine it is difficult to squeeze everything into this timeframe and as a result we sometimes run late. It would be very helpful if you could as much as possible try to discuss only one or two problems per appointment; if you do come with a list of problems please do not be offended if your Doctor asks you to make a second appointment to finish discussing them. This is so that we can give each problem the attention needed to deal with it properly.

 

 

 


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